1. Introduction
These Terms and Conditions ("Terms") govern your use of the CANOPY mobile application and web platform ("Service"), operated by CANOPY Ltd ("we", "us", "our"), a company registered in England and Wales. By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, you must not use the Service.
2. Definitions
"Account" means a registered user account on the Service. "Subscriber" means a person or business that has purchased a paid subscription. "Owner" means the account holder who created the company workspace. "Staff Member" means a user invited to a company workspace by the Owner. "Content" means any data, text, images, or materials uploaded to or generated through the Service.
3. Eligibility
You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Service. By creating an Account, you represent and warrant that you meet these requirements.
4. Account Registration
You must provide accurate and complete information when creating an Account. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your Account. You must notify us immediately of any unauthorised access to your Account.
5. Subscription and Payments
The Service is offered under the following subscription tiers:
- Starter — £29 per month
- Growth — £59 per month
- Pro — £99 per month
All prices are exclusive of VAT where applicable. CANOPY Ltd is not currently VAT-registered. VAT will be charged once we register for VAT or once our turnover exceeds the HMRC threshold (£90,000 as of 2024-25), whichever is sooner; we will provide advance notice before applying VAT.
Subscriptions are billed monthly in advance via Stripe. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. No refunds are provided for partial months. We reserve the right to change pricing with 30 days' written notice.
6. Free Trial
We may offer a free trial of the Service. The current trial duration is displayed at the point of signup; trial length may change over time as the product matures. At launch, we are offering a 30-day free trial; this will be reviewed and adjusted as appropriate based on usage data.
At the end of the trial period, you will be required to select a paid subscription to continue using the Service. If you do not subscribe, your account access will be restricted but your data will be retained in line with our Data Retention Policy.
7. Founding Member Offer
The first 100 paying subscribers may qualify for a "Founding Member" discount of 50% off the standard monthly price, applied for the lifetime of their continuous subscription. The Founding Member discount follows the subscriber across tier changes (e.g. upgrading from Starter to Growth) and is locked in only while the subscription remains active and uninterrupted. If the subscription is cancelled and later restarted, the discount may no longer apply and standard pricing will resume.
8. Your Content and Data
You retain full ownership of all Content you upload to the Service. By using the Service, you grant us a limited licence to store, process, and display your Content solely for the purpose of providing the Service to you. We will not sell, share, or use your Content for any other purpose. See our Privacy Policy for full details on data handling.
9. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws
- Attempt to gain unauthorised access to any part of the Service or its systems
- Interfere with or disrupt the Service or its infrastructure
- Upload malicious code, viruses, or harmful content
- Resell, sublicence, or redistribute access to the Service without our written consent
- Use automated tools to scrape, crawl, or extract data from the Service
10. Service Availability
We aim to provide continuous access to the Service but do not guarantee uninterrupted availability. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will endeavour to provide reasonable notice of planned downtime.
11. Data Security and Retention
We implement appropriate technical and organisational measures to protect your data, including encryption in transit and at rest, row-level security for multi-tenant data isolation, and regular security reviews. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.
Data retention periods are governed by our Data Retention Policy and applicable UK law. Financial and tax records are retained for at least 6 years as required by HMRC.
12. Intellectual Property
The Service, including its design, features, code, and branding, is owned by CANOPY Ltd and is protected by intellectual property laws. Nothing in these Terms grants you any right to use our trademarks, logos, or brand assets without our prior written consent.
13. Limitation of Liability
To the maximum extent permitted by law:
- The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service
- Our total aggregate liability shall not exceed the amount you have paid to us in the 12 months preceding the claim
- We are not liable for any loss of data, revenue, or business opportunities arising from your use of the Service
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.
14. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Service, your breach of these Terms, or your violation of any applicable law or regulation.
15. Termination
We may suspend or terminate your Account if you breach these Terms or engage in conduct that we reasonably believe is harmful to the Service or other users. Upon termination, your right to use the Service ceases immediately. You may request an export of your data within 30 days of termination, subject to retention obligations described in our Data Retention Policy.
16. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the updated Terms.
17. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
18. Contact Us
If you have any questions about these Terms, please contact us at support@thecanopyapp.com.